Google Business Profile Q&A: Where to Answer Questions

What happened to Questions & Answers on Google Business Profile, and where do I answer customer questions now?

Yes. Google still documents Questions & Answers on a Business Profile for select categories and regions. Customers can ask questions about a place. Business owners or managers can answer them in the profile's Q&A section.¹²

A person might get a notification with questions about a place. To share an answer, the person taps the notification and follows the on-screen instructions. After asking a question or providing an answer, the person can find that information in Google Maps contributions, including Q&A under Contribute on Android.² That Android menu is a contribution history, not an owner inbox.

The retired part is the My Business Q&A API. Google discontinued it on 2025-11-03 (November 3, 2025), and its deprecation schedule lists no replacement resource for API-based reading or posting.³⁴

Can customers still ask questions on a Google Business Profile?

Yes. Customers can still ask questions about an eligible place, and the business owner or manager can answer in the profile's Q&A section.

Google's current Business Profile Help says Q&A is available only for select business categories and regions. The same guidance says the feature's appearance and functionality may change as Google enhances it.¹ Google Maps Help also says people can answer questions about places, with availability limited to certain countries and regions.²

Q&A sits beside the rest of the profile record. The Google Business Profile information answer explains that wider record, while the guide to choosing the right categories for your Google Business Profile covers category decisions that remain separate from the Q&A route.

Where does a business owner answer a customer question?

A business owner or manager answers in the Business Profile's Q&A section when Google makes the feature available for that category and region.

Google's Business Profile Help names the Q&A section as the owner and manager answer route.¹ Google Maps Help separately describes notifications and contribution history for a person answering a place question.² The help pages do not document Contribute > Q&A as an owner inbox.

What does Contribute > Q&A do in Google Maps?

Contribute > Q&A is where a person can review their own questions and answers in Google Maps.

Google's Android help says a person might receive a notification with questions about a place. To answer, the person taps the notification and follows the on-screen instructions. After asking a question or providing an answer, the person can find that information in Google Maps contributions. On Android, the documented path is Contribute, reveal Q&A if necessary, tap Q&A, and scroll the list.²

That flow describes how a Maps user can answer a place question and review that user's own activity. It does not turn Contribute > Q&A into an owner inbox.

Which Q&A notifications should businesses remove?

Integrations should remove NEW_QUESTION, NEW_ANSWER, UPDATED_QUESTION, and UPDATED_ANSWER from their Q&A notification handling.

Google's Q&A API change log marks those four NotificationTypes as deprecated. The same record says the API can no longer read or post questions and answers.³

What happened to the My Business Q&A API?

The My Business Q&A API is discontinued, and Google lists no replacement resource.

Google's deprecation schedule records support ending on September 15, 2025, discontinuation on November 3, 2025, and None in the replacement-resource column. Integrators should remove the retired API methods and notification types rather than look for a successor endpoint Google has not named.⁴

What should a business do about Google Business Profile Q&A now?

Use the profile's Q&A section for owner answers when Google makes it available, and treat Google Maps notifications and contribution history as a separate customer-facing flow.

1. Answer questions in the Business Profile's Q&A section if the feature is available for the business's category and region.¹
2. If a question notification arrives, tap it and follow the on-screen instructions to answer.²
3. Review the person's own activity in Google Maps contributions; on Android, tap Contribute, reveal Q&A if necessary, tap Q&A, and scroll the list.²
4. If an integration still calls the My Business Q&A API, remove those calls and the four deprecated notification types. Google lists no replacement resource.³⁴

FAQ

Google still documents Q&A for some Business Profiles, but the My Business Q&A API has ended. The owner answer route and the Google Maps contribution-history route are separate.

Is Google Business Profile Q&A gone from every profile?

No. Google's current Help says the Q&A feature is available only for select business categories and regions.¹ That wording describes limited availability, not a universal removal.

Why can I not see the Q&A option?

Google says Q&A availability depends on the category and region, and that the feature's appearance and functionality may change.¹ Google Maps also limits its question-and-answer feature to certain countries and regions.²

Can I still read or post Q&A through the API?

No. Google discontinued the My Business Q&A API. API reading and posting are no longer available.³

What replaced the My Business Q&A API?

Google's deprecation schedule lists no replacement resource for the My Business Q&A API. Remove the retired API path instead of migrating it to an endpoint Google has not named.⁴

For the wider profile record around Q&A, use the Google Business Profile information answer.