How do I correct a wrong business name, address, or phone number after I find a mismatch?

Do not make the Google profile the only source of truth. Keep the approved values with the evidence that supports them, such as current signage, the official website, or business-controlled records. The evidence must support the same field you are correcting.

This separation matters because a normal field correction and a relocation have different profile consequences. Google says there should be only one profile per business and no more than one page for each location, with exceptions for individual practitioners and departments. Do not create a duplicate profile just because an existing profile is difficult to edit or access.⁶

1. Open the Business Profile in Google Search. In the Google Maps app, open Business.
2. Select Edit profile.
3. Change the incorrect field.
4. Select Save. In the Maps app, the path is Business > Edit profile > Save.¹

For an address correction, use the specific path:

1. Select Edit profile, then Location.
2. Next to Business location, select Edit.
3. Enter the complete address and select Save.
4. If Google highlights part of the address in red, re-enter that part. If Google still cannot find the address, select Adjust and place the map pin.⁷

For a verified business name change, check the verification state after saving. Google says a verified name change might require re-verification.¹ For a phone correction, edit the primary number that the business controls and can verify. Google also allows up to two additional phone numbers, but adding one is not the same as correcting a wrong primary number.^8,2

If the phone is the only wrong field, use this shorter path:

1. Open the Business Profile in Google Search, or open the Google Maps app and select Business.
2. Select Edit profile and edit the phone field.
3. Check the number against the authoritative source you recorded.
4. Select Save.¹

For a wrong phone on a profile you only view, use a public correction instead of Edit profile:

1. In Google Search on a computer, open the place, select Suggest an edit under the summary or through More, choose Phone number, enter the corrected primary number, review it, and submit it.³
2. In the Google Maps app on Android, open the place, select Suggest an edit, choose the phone correction, review the value, and submit it.⁴

Google says the Search feature is unavailable in some regions.³ For the Maps path, Google processes submitted edits and can mark them Pending, Accepted, or Not accepted; an accepted Maps edit may still not show on the map yet.^4,5 Keep the old value and the submitted value in the correction log.

Google says edits usually take up to 10 minutes to review, but some reviews can take up to 30 days.¹² Treat those figures as the documented review window when you plan your next check, not as a guaranteed completion time.

The public Maps edit list uses a related but different label. Not accepted means Google could not verify the public suggestion. Keep it separate from Business Profile's Not approved status. Google also warns that a recently approved Maps edit may not show on the map yet, so an Accepted status still needs a public readback.⁵

1. Open the public Business Profile in Google Search and Google Maps.¹³
2. Record the displayed business name, address or service-area representation, and phone. For a phone correction, keep separate rows for Google Search and Google Maps, with the displayed number and read date for each surface.
3. Check for a notification at the top of the profile and for fields shown in blue. Google says blue text indicates information changed by Google; black or white text indicates no Google update for that field.¹⁴
4. If Google shows a suggested edit for review, record the notification and its deadline separately from your own edit. Google gives four days to accept or reject some review-required suggestions, and it may publish a supported suggestion after that window or apply some policy-driven edits without prior review.¹⁴
5. Compare the public values with the authoritative record. If the value is still wrong, preserve the result and choose the next supported correction or appeal path rather than creating a duplicate profile.⁶

Google can update Business Profile information from user reports, licensed content, and other sources.¹⁴ Record the notification and do not assume your own edit was the only cause of a change.

If an accepted phone correction still shows the old number on one surface, record that surface and value instead of treating the status as proof that both surfaces have refreshed. Continue from the evidence in the log and use the supported correction or appeal path when one is available.

For each external listing, use the platform's own correction process and keep the same approved business values. Do not assume that every listing has Google's edit labels, review window, or appeal process. The local citation guide describes the wider set of surfaces to compare.

Keep these observation classes separate:

• difference: the same field shows different values on two or more surfaces. Preserve every value and its evidence.
• match: the underlying value agrees across the surfaces checked.
• not visible: the field cannot be seen on that surface at the time of the check. Record the observation without assigning a reason.
• presentation variant: the underlying value agrees but the surface presents it differently, such as a changed label or order.

For the Google edit itself, retain the submission and review fields alongside the cross-surface record: