Hotels
Hotel check-in and check-out times on Google Business Profile
Hotels should maintain check-in and check-out in the hotel-only fields on their Google Business Profile, then compare the displayed times with the property's current guest information. Hotels do not use ordinary business hours for this job, and Google may also change a profile after receiving information from sources such as user reports or licensed content.1,2,3
The hotel Google Business Profile guide covers the property's wider profile. This page isolates the guest-arrival and departure fields; for the general distinction between business hours, More hours, and Special hours, see the Google Business Profile hours guide.
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By Sergey Sulimko, Founder · ·
4checks
4 sources, read Oct 9, 2026See sources
Which Google Business Profile fields should a hotel use for guest arrival and departure?
A hotel uses the check-in time field to tell guests when rooms are ready and the check-out time field to tell guests when they have to leave. Google labels both fields as hotel-only and says hotel owners can choose whether to accept check-in and check-out updates automatically.1
| Hotel field | What customers need to understand | Owner check |
|---|---|---|
| Check-in time | When the hotel's rooms are ready for arrival | Compare the displayed time with the property's current front-desk and reservation information. |
| Check-out time | When guests have to leave | Compare the displayed time with the property's current guest information. |
| Automatic acceptance of hotel time updates | Whether Google should accept check-in and check-out updates automatically | Record the hotel's choice, then confirm that the displayed times still match the current information. |
Full answer
Google's current help establishes these hotel fields but does not document a more detailed click path for editing them. Use only the controls Google currently presents in the verified hotel's profile; do not invent a deeper menu sequence.1
Can a hotel edit its ordinary business hours on Google?
No. Google's hotel-specific guidance says hotels cannot edit ordinary business hours because hotels are open 24 hours to their guests. Check-in and check-out are therefore the hotel's guest-facing stay-time fields, not a business-hours schedule.2
Full answer
That hotel boundary matters when checking a profile. Do not try to represent room readiness or guest departure by changing the ordinary-hours field. The general Google Business Profile hours guidance explains the hours fields for businesses that can edit them; the hotel-specific rule above governs the hotel profile.
Pricing
What does Maps Agent cost?
Autopost
$39/mo
Your profile keeps publishing, and the posting work is ours.
Hire the team4 items, listed one by one
AI Team
Most complete$99/mo
The whole body of work on your profile, with no calls and no account manager.
Hire the team11 items, listed one by one
Partner
$149/mo
The same work, with people directing and verifying it.
Meet the team15 items, listed one by one
Billed monthly. No contract, notice period, setup fee, metered charges or add-ons. No on-site checkout: send a request; receive a first-month plan and invoice.
See every item in each planShould a hotel use More hours for check-in or check-out?
No. More hours describe a recurring service such as delivery, takeout, drive-through, or pickup; they are not the hotel-only fields for when rooms are ready or when guests must leave.4
How should a hotel check Google-sourced changes to its check-in and check-out times?
A hotel should compare the live profile with its current guest information whenever Google shows an update, notification, or in-product review request. Google can change a Business Profile after receiving information from sources such as user reports or licensed content, and it says that not every update can be managed through the profile.3
Use this check sequence:
- Compare the profile's displayed check-in and check-out times with the hotel's current reservation and guest-information source.
- Review any Google notification or in-product prompt about a suggested profile change.
- Correct the profile directly when the displayed hotel times are wrong, using the controls Google currently makes available.
- Recheck the automatic-acceptance choice for hotel time updates and confirm that the public display still matches the hotel's current information.
Full answer
Google says some suggested edits can be published when supported by other public information, and that Google may apply some suggested user edits without prior review when necessary to meet policy guidelines. A hotel should therefore check the live display, not assume that an unchanged owner setting means the public times are unchanged.3
Related guides
- Which Google Business Profile attributes should a hotel verify for guests?A hotel-specific checklist for amenities, accessibility, guest times, in-hotel businesses, and fee disclosure.
- What is different about a hotel Google Business Profile?Hotel profiles use class ratings, hotel attributes, check-in and check-out times, booking links, and stricter post rules.
Applies to every business
Sources
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Google Business Profile Help, Edit your Business Profile, read 2026-10-09.
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Google Business Profile Help, Manage your hotel's details, read 2026-10-09.
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Google Business Profile Help, Understand Google updates on your Business Profile, read 2026-10-09.
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Google Business Profile Help, How to set More hours, read 2026-10-09.